This policy outlines how you can cancel or seek a refund for a product or service purchased through the Intellispace Solutions platform.

 

Cancellation Policy

 

• Eligibility: Cancellations will be considered if the request is made within 10 days of placing the order.

• Exceptions: If the order has already been shipped or is out for delivery, cancellation will not be allowed. In such cases, you may refuse the delivery at your doorstep, and the product will be returned to us.

• Repeated Cancellations: Intellispace Solutions reserves the right to deny cancellations or refunds for buyers with a history of repeated cancellations, and may suspend or terminate accounts at its discretion.

• Cancellation After One Minute: If you cancel the order after one minute of placing it but before it has shipped, we reserve the right to charge a penalty of up to 100% of the order value. This penalty covers the damages incurred, and will be deducted from your refund for prepaid orders or added to your next bill for postpaid orders.

 

Refund Policy

 

• Refund for Unavailable Products: If Intellispace Solutions cancels your order or certain items in your order due to unavailability, a refund will be processed within 5-7 business days from the date of cancellation. This refund includes any applicable taxes (GST).

• Failed Transactions: In the case of a failed transaction where your account is debited but the order is not processed, a refund will be initiated within 5-7 business days from the payment date.

• Damaged or Defective Items: If you receive a damaged or defective item, you must report it to our customer service within 10 days of receipt. After inspection and confirmation from the seller or merchant, a refund or replacement will be processed.

• Items Not Matching Expectations: If the product received does not match the description or your expectations, you must contact our customer service within 10 days of receiving the product. We will investigate the issue and take appropriate action based on our findings.

• Manufacturer Warranty: For items covered by a manufacturer’s warranty, any issues should be directed to the manufacturer for resolution.

 

Refund Timeline: Once a refund is approved, it will be processed within 10 days of the refund approval.

 

Return and Exchange Policy

 

• Return/Exchange Window: You may request a return or exchange within 10 days from the date of your purchase. After this 10-day period, no returns, exchanges, or refunds will be processed.

• Conditions for Returns/Exchanges:

  • The product must be unused and in the same condition as you received it.

  • It must be in its original packaging.

  • Sale items may not be eligible for return or exchange.

  • Items will only be replaced if they are defective or damaged.

• Exemptions: Certain product categories may be exempt from returns or refunds. These will be clearly identified at the time of purchase.

 

After receiving and inspecting the returned item, we will notify you of the status via email. If approved, the return, exchange, or refund will be processed according to our policies.

 

Important Notes

 

• No Refunds for Delivery Delays: Intellispace Solutions will not provide refunds, returns, or exchanges for delays caused by courier services. However, in some cases, store credit or other compensatory measures may be offered at our discretion.

• Tracking and Communication: Upon shipment, you will receive tracking details by email. Please use these details to monitor your order’s delivery status.

 

By purchasing products or services through Intellispace Solutions, you agree to the terms of this Refund and Cancellation Policy. If you have any questions or concerns, please contact our customer support team at support@intellispace.solutions.